Shipping policy

At The Luxe Edit, every order is handled with care to ensure a smooth and reliable delivery experience. This policy outlines how orders are processed, shipped, and delivered across the UK.

Delivery Coverage

We currently offer delivery within the United Kingdom only. All orders placed through our website are shipped to UK addresses and are eligible for free standard delivery.

International shipping is not available at this time.

Shipping Cost

  • Standard UK Delivery: Free on all orders
  • No minimum spend required

There are no hidden fees or additional delivery charges at checkout.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed.

During high-demand periods, promotions, or seasonal sales, processing times may be slightly longer. Customers will be notified if any significant delays occur.

Once your order has been dispatched, it will begin its delivery journey.

Delivery Time

  • Estimated Delivery Time: 7–10 business days

Delivery times are calculated from the date of dispatch, not the order date. While most orders arrive within this timeframe, occasional delays may occur due to courier issues, weather conditions, or peak delivery periods.

These delays are outside our direct control, but support is always available to assist.

Order Tracking

Where available, tracking details will be provided by email once your order has been dispatched. This allows you to monitor your delivery and stay updated on its progress.

If tracking information is not available, customers may still contact support for delivery updates.

Incorrect or Incomplete Address

Please ensure all shipping details are accurate at checkout. The Luxe Edit is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information.

If an order is returned due to address issues, reshipping may require additional processing time.

Lost or Delayed Orders

If your order has not arrived within 12 business days from dispatch, please contact our support team. Each case will be reviewed and resolved as quickly as possible.

We are committed to ensuring every customer receives their order.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and items. This helps us investigate and arrange a suitable solution.

Customer Support

For any shipping-related questions, concerns, or updates, please contact:

📧contact@theluxeedit.uk

Our support team aims to respond within 24–48 business hours.